Hero Seguro Viagem BR Reviews
(Rated by 10 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.2
Base on 10 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.5
- Shipping & Delivery4.6
- Customer Service4.8
- Price & Quality4.7
- Return Policy4.5
Recent Customer Reviews (10)
Ashley Delgado
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Stanley Rowley
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Frederick Navarro
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Nestore Schiavone
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Faye Williams
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Carol Leonard
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Jürgen Grunewald
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Sara Friis
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Kathleen Haakenson
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Rossana Zetticci
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Hero Seguro Viagem BR Pricing
Travel insurance in Europe (per day)
R$ 19,48
10-day trip to Europe
R$ 194,86 - R$ 268,98
Typical 10-day European trip
under R$ 200 - around R$ 270
Hero Seguro Viagem BR Pros & Cons
Pros
1
Company credibility: Hero Seguros is a registered and legitimate company with proper regulatory registrations and backed by Generali Seguros, a reputable insurer with over 100 years of market presence.
2
Innovative coverage: Offers specialized coverage options, such as protection for winter sports and baggage damage, which can be attractive for specific traveler needs.
3
Digital convenience: Provides 100% online quotes and purchases, including telemedicine services available 24/7 for non-urgent medical symptoms, enhancing traveler support remotely.
4
Recognition: Received the award for best travel insurance company in the Seguros+ category at the Unav Awards in 2024, indicating industry acknowledgment.
5
Customer service responsiveness: Responds to 100% of complaints on platforms like Reclame Aqui, with an 82.8% resolution rate and an average consumer rating of 7.07/10 in recent months.
CONS
1
Relatively new in the market: Being a recent entrant, there is limited long-term customer feedback and experience to fully assess reliability.
2
Mixed customer satisfaction: The company has a "regular" reputation on Reclame Aqui with a score of 6.0 in some periods and consumer ratings as low as 4.46 in others, reflecting dissatisfaction mainly related to reimbursement and contract issues.
3
Reimbursement and contract complaints: Common issues reported include difficulties with reimbursements and unclear contract terms, which may affect customer trust and experience.
4
Lower repeat customer rate: Only about 38.5% to 63.8% of customers indicate willingness to do business again, suggesting room for improvement in customer loyalty.
Hero Seguro Viagem BR Features and Benefits
Features
Company Credibility
Hero Seguros is a registered and legitimate company with proper regulatory registrations and backed by Generali Seguros, a reputable insurer with over 100 years of market presence.
Innovative Coverage
Offers specialized coverage options, such as protection for winter sports and baggage damage, which can be attractive for specific traveler needs.
Digital Convenience
Provides 100% online quotes and purchases, including telemedicine services available 24/7 for non-urgent medical symptoms, enhancing traveler support remotely.
Industry Recognition
Received the award for best travel insurance company in the Seguros+ category at the Unav Awards in 2024, indicating industry acknowledgment.
Customer Service Responsiveness
Responds to 100% of complaints on platforms like Reclame Aqui, with an 82.8% resolution rate and an average consumer rating of 7.07/10 in recent months.
Health Coverage
Includes medical and hospital expenses, COVID-19 expenses, dental expenses, pharmaceutical expenses, medical transfer, and sanitary return.
Travel Coverage
Offers trip cancellation and interruption.
Flight and Baggage Coverage
Covers flight delays (over 8 hours), baggage delays (over 8 hours), baggage damage, baggage loss, and baggage tracking assistance.
Legal Assistance
Provides legal assistance and bail and legal expenses.
Accommodation Benefits
Includes extended stay and hospitalization companion accommodation.
Injury or Death Benefits
Covers permanent total or partial disability due to accidents and accidental death.
Additional Services
Offers concierge services, urgent message transmission, and lost/stolen document assistance.
Digital and Customizable Plans
Offers a fully online quotation process and customizable plans.
Global Assistance
Provides 24/7 support in multiple languages.
Pronto Atendimento Virtual
Access to virtual medical consultations for non-urgent symptoms.
Exclusive Perks
Includes free access to VIP lounges and discounts at duty-free shops.
Affordable Pricing
Starts at R$ 19,48 per day for travel insurance in Europe, with plans ranging from R$ 194,86 to R$ 268,98 for a 10-day trip depending on coverage and age.